A Literature Review on the Digital Transformation in the Banking Sector

Abstract

In recent years, digital transformation, which is very important for the development, survival and competitiveness of organizations, has received considerable attention in all sectors. The banking sector is one of the most affected by digital transformation. Banks need to constantly renew themselves and meet the demands of consumers, as well as follow new technologies. This article proposes identifying gaps in the literature and a future research agenda in the field of digital transformation in the banking sector.  For this purpose, the studies in the field of digital transformation in the banking sector were examined by using the systematic literature review method. We have selected 24 articles related to the field of digital transformation in the banking industry. The identified articles were categorized into four main factors of research: (i) Organizational culture, (ii) Digital technology, (iii) Digital banking transformation methods, (iv) Banking services.  At the end of the study, it is seen that there is still insufficient research in the field of digital transformation in the banking sector and there is a great need for further studies in this field.